Because safety and compliance issues are crucial in the operation of a hotel, Honotel, as part of its management mandate, offers hotel owners the benefit of the skills of its in-house teams, who keep a close eye on changes in standards and regulatory developments. As the hotel industry turns the corner on CSR, the group provides hotel managers with technological and digital tools to measure the environmental and energy performance of the building, to manage their purchases and to comply with the criteria for certification granted by ADEME. To this end, all of the group’s hotels display A or B energy labels and are subject to rigorous monitoring of the application of the group’s CSR policy, in accordance with the Tertiary Decree. They are also subject to quarterly reporting to investors. Honotel also supports its operators on the Opera platform in their efforts to improve the energy performance of their assets.
At the same time, the Honotel group uses an external service provider for hotel classification issues and specific technical audits triggered at the request of the operators. In addition to this, “quality” audits (mystery visits) are carried out to ensure the continuity and proper implementation of internal procedures (particularly in back office management) and compliance with the values and fundamentals of the Happy Culture Collection as defined by Honotel. The appreciation of the customers and the capacity of the teams to instill a hospitality philosophy based on conviviality, enthusiasm, well-being and professionalism are thus regularly evaluated and validated by Honotel. As essential partners and privileged contacts for hoteliers in the financial management and operational and executive management of their establishments, the group’s compliance teams pass on to managers their excellent operational knowledge in order to improve their performance on a daily basis and meet investors’ requirements.